Again I was told I didn't have a reservation and they couldn't find me in the system. First the front desk person was friendly. Off to the hotel front desk I go to find out what happened to my. The host said that we didn't have a room booked.

An hour and a half later went to players desk because we wanted to use the pool area while it was still light out and was sent to a host. I thought that was odd at a casino but walked away and played some more slots. I say to the lady at the front desk that I would like to check in, with no questions asked like are you a VIP etc I'm just told NO. Play some slots then head over to the hotel check in desk. We arrive on Monday at approximately 1:00 PM. I booked a room on Saturday night after playing at the casino. I refuse to give another penny to people who care nothing about integrity and would 'steal' your money anytime they could get away with it. I never charged a customer for something they did not receive. Like so many other business owners, I believe in being both considerate and honest with my customers. After waiting 1/2 hour, the manager refused to see us. She tried to justify this by 'making up a rule' and declaring it to be policy. Still, they insisted upon charging us for an overnight stay we did not receive. They had plenty of available rooms and we caused them no loss. The person at the check-in desk said we would have to pay for the day we didn't stay. This was in middle off the week, in middle of the summer and the Casino was nearly empty. I didn't realize that their program automatically changed the arrival date to today's date until we arrived. I went back to modify the reservation with two queen size beds. I have some experience making reservations this way, and after the first attempt, I realized the room had only one king bed. This time I chose to make reservations on line. The rooms were just OK and the payout on their slots horrible, but we like the large pool area. No honest business owner would 'rip off' a customer like this just because they could get away with it. Finest Punta Cana By The Excellence Collection All Inclusive.Hilton Grand Vacations Club on the Las Vegas Strip.Barcelo Bavaro Palace All Inclusive Resort.Hilton Tulum Riviera Maya All-Inclusive Resort.Hotels near Centro de Estudios Universitarios Xochicalco.

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